I've finally started my first day at work. I must say it was kind of chaotic. To summarize what I have to do: I'm basically contacting drivers to check if they're doing their deliveries without issues and report it. This job usually have situations where you have to be fast and careful at the same time, but once you get used to it, it becomes quite easy. 

I really appreciate and admire those people who can keep a positive attitude in front of bad moments. I realised how important and impacting is to keep a good behaviour in your enviroment. I hope to continue learning as much as I did in my first workday.