When I was pretty new at my job in the instrumental analysis industry at Ctg21 my boss and the technician sold an instrument, a microwave, for
digestion, solid-liquid extraction, and protein hydrolysis in a governmental institution. The instrument came with missing parts that the technician didn’t order because he didn’t know and didn’t ask for help from Latam Manager, so the client was already a little bit not pleased with the situation, and the parts had to be ordered after and wait more time to do the installation and training. When the technician did the installation and I was doing the training, the manager of the lab thought that with the instrument she could do liquid-liquid extraction but I clarified that the truth was that she didn’t need to buy such an expensive instrument to do that. She got very angry and yelled at me complaining about all the situation with the instrument, first
was the missing parts and now this. I listened to her quietly and when she finished I told her that I apologize on behave of the company, I tried to empathize with her saying that I regretted not being at the company to clarify this before. She just needed a vigorous agitation for liquid-liquid
extraction but she must feel happy for getting the best deal in solid-liquid extraction, in terms of percentage of recuperation and less use of solvent.