Hello everyone,
I´m doing a course in professional english and I have to writte a complain and a apologize letter.
I wish you to help me with my mistakes.
Kind regards.
QUANT Maintenance SL
Ctra. Madrid km 314.5
50016 ZARAGOZA
SPAIN
January 26, 2015
Wim Vareadale
After Sales Manager.
Heinrich Georg GmbH
Langenauer Straße 12
57223 Kreuztal
Germany
Dear Mr. Vareadale,
I am writing to you to express our dissatisfaction with the order n. 2014-5005088-B
On 2014/12/15 we ordered some spare parts for our cutting machine and your sales department told us it would be delivered on January 10, but the consignment arrived yesterday and it was incomplete.
This mistake has caused a terrible delay in our production line because we had not been capable of repair our machine on time.
We expect you to send the rest of the order by 24 hours transport and we hope it won´t happen again.
I look forward to hearing for you soon.
Sincerely yours,
Isaac Morte Garrido
Maintenance Manager.
Salto de páginaHeinrich Georg GmbH
Langenauer Straße 12
57223 Kreuztal
Germany
January 27, 2015
Isaac Morte Garrido
Maintenance Manager
Quant Maintenance SL
Ctra. Madrid km 314.5
50016 ZARAGOZA
SPAIN
Dear Mr. Morte,
We sincerely apologize the misunderstanding about the order n.2014-5005088-B
We understand your disappointment and really appreciate the inconvenience we have caused to your organization. We had a failure in our customer´s data base, but the problem is currently solved. We have shipped your consignment by air mail and we expect to be delivered on time.
You can be sure it will not happen again.
As one of our valuated customer, your satisfaction is one of our main targets. Therefore we have applied a 5% discount on your order, and again, we regret any inconvenience this may have caused to you.
Please accept our apologize and thank you for your understanding.
We look forward to continue doing business with your company.
Sincerely yours,
Wim Varadeale
After Sales Manager